Free standard shipping except extended areas (we will contact you if shipping charges extra):
- Alberta, Canada
- British Columbia, Canada
- Manitoba, Canada
- New-Brunswick, Canada
- Nova Scotia, Canada
- Ontario, Canada
- Quebec, Canada: Fermont and surroundings, Étang-du-Nord, Labrador, Northern Quebec, Chibougameau and any remote region for which we have additional charges, delivery charges may apply, we will contact you.
- Saskatchewan, Canada
We offer free shipping on standard ground deliveries on almost all products. We'll contact you if there's extra charges.
The free shipping is eligible for a minimum purchase amount . This minimum purchase amount is on our website and in the shopping cart. Please refer to it.
Printed products can be combined with other printed product to get free delivery. You can't combine with unprinted accessory products, such as, sign components, such as acrylic sign holders, installation tools, spacers, hardware... which are not in inventory.
Rigid Substrate Sheets Over 4 'x 7' and Larger or skid shipments: Shipping charges may be added for Rigid Substrate Sheets over 4 'x 7' (standard charge is $ 65). If delivery is made in a remote area and / or if the delivery is residential and / or if you do not have a loading dock or forklift to unload the truck, extra charges may apply.
For industrial / commercial products on our website PolyDistribution.com, delivery is free for delivery to commercial addresses. Charges may apply if you have the merchandise delivered to a residential address. Or if it is a heavy or big product. Or if you don't have a loading dock or chairlift to unlaod the truck.
If your package is already shipped and you change the delivery address (different from what is listed in your order), either with us or the carrier, a $15.00 extra charge applies without notice. If you have a change of address to make, do it with us as soon as possible to prevent the package is shipped.
Check immediately inside the box and if the product is damaged, refuse the package or at least make sure the delivery man put a note in his system and call us to let us know.
If you have accepted the package, take pictures of the damaged box and product and send them by email. It is important to keep the damaged packaging and the product until we tell you tto not keep it because the delivery company could ask to pickup the damage product.
Generally, we ship in Canada and USA, but contact us and we will check if it is possible and what are the shipping fees.
For sales outside Canada and USA, as each country is different in regards to imported products, there are different standards for customs fees, duties and taxes on mail. Because of this, the buyer is solely responsible for any fees associated with their package. This includes duties, taxes, customs fees, tariffs, etc. For more information, contact your local customs office for your country's specific policies.
You are solely responsible for paying the return shipping cost for defective or otherwise any returned merchandise. If you pay to send the item back to us, we will replace the item and ship the replacement to you at no charge.
Every returns must be approved before. Please contact us before returning your order and request an approval return.
The quality of your shipment is our priority and the materials we use to package our products reflect our commitment.
Your items are rolled with protective wrapping paper and packaged in a cardboard box.
The shipping time is usually 1 to 5 business days (+ production time) depending on the location of the delivery. This delay may be longer for Manitoba, Alberta and British Columbia.
The delay may be extended and we are not responsible for additional delays caused by carriers. When you opt for the rush production time of 5 to 9 business days, the delivery time is to be added to the production time.
The deadline can be extended if we do not have the product in stock.
For any rush order, please contact us.
When we send our parcel, generally we require the signature of our customer during the reception of the parcel. Due to COVID 19, carriers no longer sign, but are supposed to wait to see someone before leaving the package. If the carrier can drop the package at your door without signature, please inform us by email or phone.
We cannot determine or plan the hour or the arrival of the delivery truck.
If you are absent during the delivery, the carriers make generally 2 attempts of delivery and afterward, the parcel is left with the closest warehouse from your home. It is your duty to follow up on your shipment with the shipping company. If you see that your package is held at the carrier's warehouse, please contact them AS SOON AS POSSIBLE in order to reach an agreement on the continuation of your delivery. You must communicate with them as soon as you can within 3 business days. After that they can return the package to us.
If the package is sent back to us, extra shipping charges will apply of 24.95$ because we have to pay for the return and the new shipment without notice.
If you plan to not be at the shipping address for a long time, please notify us as soon as possible so that we will hold the parcel at our warehouse until you return to avoid parcel returns.
The deliveries are made weekdays (monday to friday) during the daytime before 17h30. If your are absent during this periode each day, you can ship it at another address like your workplace or friend or family member you know they are present during weekdays. If you are present certain day during the week, just let us know and we'll deliver within these periods. You can ask us to let you know when the order is ready to ship to determine the good moment.
We use many carriers and we choose the cheapest for the regular shipping.
- Canpar 1-866-588-1488 www.canpar.com
- Loomis Express 1-855-256-6647 www.loomisexpress.com
- Purolator 1-888-744-7123 www.purolator.com
- Nationex 1-866-999-7737 www.nationex.com
- Fedex 1-800-463-3339 www.fedex.com
- UPS 1-800-742-5877 www.ups.com
- Dicom 1-888-463-4266 www.dicom.com
- Postes Canada 1-866-607-6301 www.canadapost.ca (in rare cases in extended areas, because our boxes are generally too big)
- Dicom 1-888-463-4266 www.dicom.com
- Labranche transport 1-819-475-3119 www.labranchetransport.com
- Speedy Transport 1-800-265-5351 www.speedy.ca
- TST Overland 1-888-878-9229 www.tstoverland.com
- Day & Ross 1-866-329-7677 www.dayross.com
If you have a preference regarding the carrier, contact us, extra charges may apply.
When your order is completed, we will email you your order confirmation. You can track your order by login into your account, sending us an email or contacting us.
When your order is shipped out, we send you a Shipping Notification email. The shipping method and carrier for your package will be listed in your account and in your shipment confirmation email. If tracking service is available, we include the tracking number in your Shipping Notification email (check your spam box if you don't receive our communications). Delivery will occur between Monday and Friday.
* The shipping confirmation email may come from external platforms (having no header connected to our brands).
If you want to make sure to receive the tracking #, just send us an email and we will put a note on your order. We will send you an email when your order will be shipped out.
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