What is spam?
In the context of email, spam refers to unsolicited, bulk messages, typically sent for commercial purposes.
MaMurale.com has a zero-tolerance spam policy.
MaMurale.com may modify this anti-spam policy at any time by publishing a new version on this website.
If you have any questions about this anti-spam policy, please contact us.
Automated spam filtering
MaMurale.com messaging systems automatically scan all incoming emails and other messages and filter out messages that appear to be spam.
Problems with anti-spam filtering
No message filtering system is 100% accurate, and from time to time, legitimate messages will be filtered out by MaMurale.com systems.
If you believe this has happened to a message you have sent, please notify the recipient of the message by some other means.
You can reduce the risk of a message being caught by the anti-spam filters by sending the message in plain text (i.e., without HTML), removing attachments, and ensuring that your messages are scanned before dispatch.
MaMurale.com allows users to send [emails/private messages] to other users. Users must not use this function to send unsolicited, bulk, or indiscriminate messages, whether commercial or not. The full terms and conditions regarding the use of this function are set out.
Receiving unwanted messages
In the unlikely event that you receive a message from MaMurale.com, or any MaMurale.com system that may be considered to be spam, please contact MaMurale.com using the information below, and the matter will be investigated.
Collection and Use of Information
We collect "personal" information from you when you provide it to us. For example, if you purchase a product from us.
Our company is the sole owner of the information collected on this site. We will not sell, share, or rent this information to third parties, except as stated in this policy. We collect information from our customers to process orders and better serve you by providing relevant information, such as order confirmations and order status updates. The information collected includes your name, shipping address, billing address, phone numbers, email address, and payment information such as your credit card number. We also ask you to submit a password of your choice for future access to your account. To ensure that your password remains confidential, DO NOT share this information with anyone. If you choose to receive our newsletter or special promotions, your contact information will be used for the delivery of these items.
In order to process your orders on this site, you must first fill out the registration form. During registration, you will be asked to provide your personal information which includes your name, email address, phone numbers, and residential address. This information is used to provide you with important services provided by our company such as email updates on the status of your order and shipping your packages.
Most of the information collected in the registration process will be used to process orders. During the checkout process, you will need to provide financial data such as your credit card number, expiration date, or PayPal account. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to communicate with you. In order to properly process the transaction with your credit card, we need to share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.
Sharing of Information
We may employ third-party companies to perform certain functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and email services, customer service, data analysis, and credit transaction processing. The third parties with whom we do business for these purposes have limited access to your personal information and may not use it for other purposes.
Particular and discreet attention is exercised when evaluating the websites of third parties. We partner with third parties only if their organization has strict security and privacy rules that match our own commitment to safe online shopping.
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
We use IP addresses to analyze trends, administer the site, track user movements, and gather general demographic information for aggregate use. Your non-personal information may also be used to recognize traffic and usage patterns on the website by internet users. This information helps us in marketing and designing and arranging the website. We do not link IP addresses to personal information, and we do not distribute or share IP address data with third parties.
The purpose of comments left on our website is to share positive experiences. We reserve the right to publish or remove any testimonial at our discretion.
By posting your comment, photo or testimonial on our website or by email, you give us permission to reproduce or use the testimonial or photo as part of our business activities. You also agree to the following: (1) The reprinting or use of the testimonial or photo will be at our discretion and without compensation; (2) We may use the testimonial or photo with or without the username, (3) Our right to use the testimonial is perpetual and may be assigned to us, (4) The testimonial / photo can be used locally, nationally, or globally and we may use it in media, on a platform, or on an information or communication service in use or developed in the future (including internet advertising) and social medias.
We do not sell products to children. Products intended for children are sold to adults. If you are under 18 years old, you cannot purchase products on our website unless you are in the presence of a consenting parent or guardian. We will not intentionally or knowingly collect information about children under 13 years old. We are committed to protecting the well-being and privacy of children.
We take precautions to protect the personal information of our customers. When you submit personal information through our website, your information is protected both online and offline.
When our registration/order form asks you to enter personal information (such as your credit card number), that information is encrypted and is protected using the best encryption software currently available on the market - SSL 3.0.
Access to user information is limited. We operate in a secure facility that requires all employees to log in with a valid identity. Security cameras are placed throughout the building, along with a quality alarm system. Only employees who need access to the information to perform a specific job have access to personal information.
If you wish to have your financial information removed once your order is processed, you may email us to delete it from our database. For future orders, you will need to re-enter your information. All servers owned by our company, including servers containing the website and database servers, are hosted and maintained in secure locations. Database access is monitored and strictly protected against external access. Internet access is limited and protected by multiple checkpoints and firewalls, and protected by passwords. The servers on which we store personal information are kept in a secure environment within a locked room.
All backups are stored and locked in a high-security room. Only employees with access to these restricted access areas have access. Stored backups are not authorized to leave the premises without prior authorization.
If you have any other questions about our security practices, you can email us.
Newsletter subscription and unsubscribing
Our newsletter is sent only to those who give us permission to send them information by email.
To honor the privacy of our users, we offer you the option of not receiving these types of communications. When you place your order, you can choose the option not to receive special offers and news by clicking on the appropriate field. In addition, all special offers are sent by email and include an unsubscribe link if you no longer wish to receive special offers and news. Customers may receive intermittent updates on products, services, promotions, or news from our company.
For those who wish to opt out and stop receiving our newsletters, we offer several ways to do so. Users who no longer wish to receive our newsletter or promotional offers can opt-out by unchecking the "permission to send" box when processing their orders. They may also email us with a request to be removed. Please include your full name, email address, and mailing address. Finally, they can use the link provided in all of our email communications and unsubscribe automatically.
Correction/Update/Review Your Personal Information
Customers can change or review their information in their account (e.g. address or email address) via our website by logging into their account (at the top right of the page). You will need your password to access your account. In the event that you forget your username and password, please contact our customer service for assistance.
If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage. If you have opted out of receiving communications from our company by email, you will still be able to view these new policy changes on our website. Otherwise, you can email us and ask our customer service to inform you of the changes and updates.
Thank you for shopping at MaMurale.com.
If you are not entirely satisfied with your purchase, we're here to help.
You have 14 calendar days to return an item from the date you received it. You are responsible for the return shipping costs.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Due to their nature, custom and made-to-order products cannot be returned or refunded, except if the product was initially defective under warranty. (This includes all wall murals, canvas prints, DekoPlexis, DekoAlus, DekoPosters, and all printed products.)
If you are eligible for a return, your item must be in its original packaging. You must provide proof of purchase or a receipt.
We recommend keeping the return tracking number for your records.
We are not responsible for return shipping costs, damaged, misdirected, or lost packages during the return process.
*** PLEASE CONTACT CUSTOMER SERVICE TO OBTAIN A RETURN MERCHANDISE AUTHORIZATION (RMA) NUMBER. WITHOUT THIS RMA CODE, YOU WILL NOT BE ABLE TO EXCHANGE YOUR ITEM. PLEASE WRITE THIS NUMBER ON THE RETURN PACKAGING. WITHOUT THIS NUMBER, THE PACKAGE WILL BE REFUSED AND RETURNED BY THE CARRIER. ***
When you place an order, you agree that all details you provide to MaMurale.com for the purpose of purchasing goods are accurate and complete in all respects.
You are responsible for purchases made through MaMurale.com and confirm that all goods ordered by you are for your own private and domestic use and are not intended for resale.
All orders are subject to availability and acceptance of the product by MaMurale.com.
By placing an order through this website, you make an offer to MaMurale.com to purchase the products detailed in your order according to the terms described, at which point your payment will be pre-authorized.
You certify that the payment method you are using is yours and that there are sufficient funds in your account to cover the payment of the ordered products.
If a gift card has been used as a payment method, the balance will be debited at the time of the order.
It is illegal to use a false name or invalid credit card known to place an order. Anyone found deliberately entering an incorrect or fictitious order will have their details passed on to the police.
MaMurale.com reserves the right to terminate your order and to suspend and/or terminate your access to the site immediately and without notice if you fail to pay us on time or if you violate any of our terms and conditions.
If we request it, you must provide us with sufficient information within a reasonable time to enable us to determine the accuracy and validity of any information provided by you or to verify your identity.
Order for a third party
Any natural person or representative of a legal person who requests the execution of an order on behalf of another or for the purpose of billing MaMurale.com's services to a third party is considered responsible for payment if no valid representation relationship is expressly specified.
MaMurale.com undertakes to produce a printed work whose content, presentation, price, and additional costs have been previously agreed upon with the client. Reproduction materials, including films or data processing, may be billed separately. Unless otherwise agreed, MaMurale.com is not obliged to return films, data and their support, tools, or any other means of production.
Additional fees incurred by the client or an intermediary agent in relation to the offer (design, touch-ups, corrections of documents and manuscripts, additional work on provided data media, as well as any errors in the documents submitted) will be charged separately.
Production and Delivery Deadlines
Production deadlines vary depending on the product and finishing. The production deadline starts when the final file is approved by the client and when MaMurale.com has received full payment and it is approved. Production and delivery deadlines only bind MaMurale.com if the necessary documents (files, text and illustrations, lithos, manuscripts or data media, proofs, etc.) are received within the set timeframe. Our commitment regarding deadlines starts upon receipt of the documents required by MaMurale.com and ends on the day the goods leave the company. MaMurale.com is not obligated to meet the agreed production and delivery deadlines if the requested documents are not submitted within the set time frame.
If the deadlines are exceeded for reasons beyond the control of MaMurale.com (longer transport times, lost parcels, equipment breakdowns, supply delays, loss of key employees, or any other cases of force majeure), the client cannot cancel the order or hold MaMurale.com liable for damages and/or losses and/or interests resulting from this exceedance.
Sketches, Mock-ups, Graphic Design
The price of printing does not include additional fees for graphic design and/or corrections. Additional fees for any changes in typography, photo, or graphic visual for printing are the responsibility of the client. Payment for the first hour is required before work begins. Sketches, mock-ups, designs, layout projects, originals, and photographic work will be charged hourly even if no order is placed. MaMurale.com is not responsible for non-conforming files or any additional costs and production/delivery delays that they may cause.
MaMurale.com respects the intellectual property rights of others. We do not sell products that have a copyright or trademark without the owner's approval. In no case does MaMurale.com reproduce logos, images, symbols belonging to trademarks or photos or reproductions that have copyright.
Ownership of Data and Client's Copyright
The client has full rights to files designed by MaMurale.com's design team. MaMurale.com backs up archives and can provide files designed by its design team to the client upon request. Data can be kept indefinitely. MaMurale.com does not guarantee the preservation of the client's data and cannot be held responsible for any loss or equipment failure or any other situation beyond its control. MaMurale.com may require fees to transmit data at the client's request. These fees are payable before sending the data and are not subject to appeal.
Delivery Over or Under
Unless otherwise agreed between MaMurale.com and the client, a margin of up to 10% for any printed product - over or under the ordered quantity cannot be challenged. If the client wishes to ensure the accuracy of the quantity, additional fees may be charged. In certain situations, an exact quantity is impossible.
A proof by email may be sent to the client or his representative before sending the order into production and requires approval from the client. If the client wishes to have a paper or in-person proof (depending on the product), additional fees may be charged, and production and delivery times will increase significantly. In certain situations, no proof will be transmitted.
Material Provided by the Client
MaMurale.com checks all files provided by the client before sending them into production. If everything is not compliant, MaMurale.com will contact the client. All material provided by the client for the execution of their order must be delivered to MaMurale.com. The client is solely responsible for damages resulting from inappropriate material (quality and quantity) if they choose to send their document into production without listening to MaMurale.com's recommendations or making the necessary corrections.
Once the client has placed an order, approved the file, and made payment, no modifications will be accepted.
The work delivered by MaMurale.com must be checked upon receipt by the client or the person who is receiving/picking up the order. Any claim regarding the quality and/or quantity must be made within 14 days of receipt of the goods, otherwise the delivery will be deemed to be in conformity. In the case of a justified claim, direct damages must be repaired within an appropriate time frame. We only exchange our products for manufacturing defects.
Electronic Data and Data Recovery
Data provided by the client or their representative containing errors or omissions do not hold MaMurale.com responsible. Likewise, MaMurale.com declines any responsibility for the quality defects of the printed product that result from data delivered by the client. Furthermore, MaMurale.com assumes no responsibility for the loss of data files that have been delivered for processing. Its liability is limited to errors resulting from gross negligence. When delivering or returning electronically established and processed text/image data to the client, a complete paper copy is attached.
We are in no way responsible for spelling mistakes contained in your or our graphic design. We will not accept any refunds or reprints for spelling mistakes, accents, or punctuation errors, or for poor image quality regarding its rendering, contrast, or infographics.
Languages and Idioms Used
MaMurale.com cannot be held responsible for the language, grammar, and syntax characteristics of the documents provided by the client or produced by MaMurale.com.
Control and Examination Documents
The client is responsible for carefully checking the control and examination documents (proofs, copies, data, etc.). They must report any errors to MaMurale.com and communicate them within the agreed time frame. MaMurale.com is not responsible for errors not reported by the client. Corrections and modifications requested by phone or email must be confirmed in writing by the client or their representative within 24 hours, otherwise MaMurale.com's liability will be released.
In cases where it is agreed not to present control and examination documents or if the client or their representative delivers films or data media directly without these control documents, the client or their representative is responsible for errors and bears all risks.
An order for printing implies recognition by the client of these general conditions of sale.
MaMurale.com reserves the right to sell substitute products in case of a problem with its current suppliers. Substitute products are considered equivalent or similar in quality and value to the product sold to the customer. If the quality or value is lower than the ordered product, MaMurale.com will inform the customer and make arrangements with them.
Prices and product availability are subject to change without notice.
Promotional offers, vouchers, and codes cannot be used on sale items or combined with any other offers, unless otherwise stated. All offers are subject to availability and may be withdrawn at any time without notice. Any free delivery offer is limited to a standard delivery service of our choice.
The proposed or confirmed prices are net of taxes.
We accept payment by credit card (Visa, Mastercard and American Express) and E-transfert.
If your credit card is declined by the issuer, your order will not be shipped, and MaMurale.com will have no obligation to fulfill your order.
You will be charged before your order is processed.
All indicated delivery times are estimates and may be subject to change. Please note that for international deliveries, local import duties and fees may apply.
The delivery time may be extended if we do not have the product in stock.
For more details, please refer to our shipping page.
Unless otherwise indicated, price calculations for offers are based on complete documents and data, as well as clear indications that cannot lead to misunderstandings regarding the content, form, and dimensions of the product. These indications bind the parties. Offers based on inaccurate data or without documents are indicative and do not bind the company. In the interest of MaMurale.com and its customers, all offers and order confirmations are made in writing. Offers without a validity period lose their validity after 30 days.